Back to the Basics…I mean way back.
As many of you may know I recently built a new computer and had a few hiccups. Most of the hiccups were due to it being my first attempt at building a machine, but one of the problems was a faulty power supply. I procrastinated past my Newegg 30 day return policy and was left to deal with the manufacturer, which happened to be Sigma Products.
I notified them of my problem and was expecting your everyday run of the mill customer service. Boy was I wrong. Here is a copy of the help document they sent me…unedited mind you. I found it hilarious.
Power supply self-test.
Turn off your power supply.
Unplug all of connectors from your mobo & derives. Find a piece of metal paper clip, straight it up.
You can find a green wire on your 20 pin main power code (see picture), next to the green wire is black wire on each side. Insert your metal paper clip one end to green wire, the other end to either black wire. Then turn on your power supply to check if the power fan is spinning.
If the fan isn’t spinning, please, either return defective unit to where you purchased from or send e mail to email@example.com to request RMA #, in order to process return defective power unit. If the power fan spins which power is good, please, check your rest of parts.
That’s right, they wanted me to jerry rig the power supply to test it. I know that this is a pretty standard self test method, but I couldn’t help but think that if the Sigma legal team saw this email they would blow a gasket. Also, the email reads like a 14 year old wrote it.
The icing on the cake was the return itself. After I shipped it to them they sent me a new one in the exact same shipping box, with the exact same packing bubbles. They even went as far as to rip off the 6 priority mail labels that I put on the box, so they could send it back to me UPS. What can I say though, they got me a new one, quickly, free of charge, but I can’t help but think that their RMA department is a just monkey with a box cutter.